Terms and Conditions

Information about Natural Baby Box

Naturalbabybox.co.uk is a site operated by Natural Baby Box Ltd.

We are registered in the United Kingdom under company number 11911725  and with our registered office at Old Court Cottage , Cowbeech Hill, Cowbeech, East Sussex.

Our main trading address is: Old Court Cottage , Cowbeech Hill, Cowbeech, East Sussex

We are regulated by UK law.

Your status

Your use of this website and the purchase of any products from this website is, at all times, subject to these Terms and Conditions. By accessing our website and by purchasing our products, you agree to our Terms and Conditions. If you do not agree to these Terms and Conditions, you must exit our website immediately.

Privacy Policy & Cookies

Any personal information collected through your use of the website and our services will be collected and held in accordance with our privacy policy. 

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of our website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from. 

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

Disclosure of personal data

We may disclose your personal data:

  • To other companies within our group.
  • If we sell our business.
  • To agents and service providers.
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which we may hold or process about you.

Product Descriptions.

We endeavour to make our website and advertising thorough, accurate, and helpful to our customers. However, on occasion, information may be incorrect, incomplete, inaccurate, or appear inaccurate. We reserve the right to correct errors (whether by changing information on the Site or by informing you of the error and giving you an opportunity to cancel your order) or to update Product information at any time without notice. We apologise in advance for any such errors.

Availability and Pricing

Natural Baby Box reserves the right to change the prices and available Products and Subscriptions at any time. Pre paid subscriptions will not be affected by such change for the then-current term of the Subscription. Quantities and availability of some Products may be limited and stock cannot always be guaranteed. We reserve the right to provide substantially similar products in order to fufill your order.

We may occasionally make errors in the stated prices on this Site. If a product’s correct price is higher than the listed price, we will, in our discretion, either confirm the correct price with you or cancel your order and notify you of such cancellation.

Safety and advice

All products should be used in direct supervision of adult.

Before giving to baby/child products must be checked for safety and any signs wear and tear. If there are any signs of wear and tear or damage discard immediately.

 We disclaim for any liability caused by improper use or the failure to correctly supervise your child using these products. 

Teething products can be kept clean by washing the silicone beads/product in warm water.  We recommend that you do this before you use them.

The wooden teething rings/shapes can be treated with organic coconut oil* to maintain condition and to prevent cracks and damage. Do not put any of our wooden products in the freezer as this will damage the wood and reduce the lifespan of your product.

Ensure safety of wood before giving to baby/child

*do not use if baby/child has allergies to nuts

Any advice given in any form by Natural Baby Box Ltd should not supersede that of your medical and childcare professionals.

Parental discretion is needed when following our advice, tips and activity suggestions. The wellbeing of care giver or child should never be compromised in any way.

We disclaim for any liability following our advice and guidance.

Delivery and return

All deliveries will be made to you at the address specified by you upon placing an order. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), and the goods are returned after failed delivery attempts, we will notify you and store the products at your risk. If you wish us to redeliver the products to you, we will request payment at our standard postage rates for such re-delivery.

Processing times for orders may vary depending on the product ordered.

Natural Baby Box can not be held responsible for any delays due to customs. Customers are responsible for any charges or import taxes that may apply.

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of fourteen working days, beginning on the day you receive the goods.

Natural Baby Box must be notified within the 14 day period, after which time we reserve the right to accept returns. The products must then be returned within a further 14 days.

Contact  – hello@naturalbabybox.co.uk

You are under the duty to retain them and take reasonable care of them. You must send the goods back to us, in all their original packaging to our contact address at your own cost.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.


Refunds will not be issued if the item/items are not in its original condition, is damaged, without being faulty or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Only regular priced items may be refunded, discounted or sale items cannot be refunded.

To return your product, you should post your product to: Natural Baby Box, Old Court Cottage , Cowbeech Hill, Cowbeech, East Sussex, BN27 4JA

Postage costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. As we are unable to guarantee that we will receive your returned item.


These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law.