Frequently Asked Questions
What You Need to Know
We hope that we have managed to answer all your questions. However, if there is anything that you are unsure of, or simply want to say hello, send us an email to firstname.lastname@example.org.
Your first Natural Baby Box will be hand packed and dispatched as soon as we receive your order. Future boxes will be posted out and delivered to your door quarterly. The cut off to order your box would be the 1st of the posting month. You should then receive your box between the 18th and 23rd of that month.
Our Subscription boxes are dispatched quarterly.
This is to allow enough time for you and your little one to fully enjoy the products and also to allow your little one time to meet their next developmental milestones.
If you would prefer to purchase a single box, perhaps as a gift or to see you Natural Baby Box is for you, single boxes are available in the shop.
Please log in via Member log in, where you will be able to update and amend your delivery address, contact and payment details.
We would love to share our boxes internationally. If you are outside the UK, please send us an email and we can arrange postage.
Postage is free to UK Mainland.
Postage to the Republic of Ireland is £11.50
Postage to The Isle Of Man and The Scilly Isles is £19.20
When you subscribe to Natural Baby Box, we will take full payment for your first box, which will then be dispatched immediately.
Future subscription payments are taken monthly on the 2nd of each month. Your subscription will continue until you request to end your subscription. If you wish to cancel a payment, please ensure you do so before the 1st of the month. Support boxes do not renew.
Oh no! We are sorry to hear that you would like to cancel.
Please access your account via Member log in, where you will be able to cancel your plan. Alternatively send us an email before the 1st of a posting month and we can arrange to cancel your plan.
We will ensure that you continue to receive all the boxes that you have paid in advance.
We can accept returns on unopened boxes within 14 days. They must have the seals intact and in a resaleable condition.
We will notify you once we have received your returned box. We will then arrange for your refund, this may take up to 28 days to clear.
Each subscription box is tailored to your baby’s age and developmental stage. You will find 4 – 8 items in each box, ranging from toys to books. All products are full size and we take great care to ensure that the products are of the highest quality and share our values of sustainability and are environmentally conscious.
You will also receive a detailed information card, full of information around your baby’s age and developmental stage. There will be some great ideas on how best to nurture and enjoy this developmental stage with your baby.
Please visit our homepage for further details.