FREQUENTLY ASKED QUESTIONS
What You Need to Know
We hope that we have managed to answer all your questions. However, if there is anything that you are unsure of, or simply want to say hello, send us an email to firstname.lastname@example.org.
All orders will be carefully packed, wrapped and dispatched within 1-2 days. (Monday – Saturday)
All orders within the UK over £30 are free of charge.
Delivery outside of the UK will be charged at £7.50 and added upon checkout.
Once your order has been dispatched you will receive an email with your order details and tracking information.
Delivery is 1-2 working days.
If you have any questions or need any support with your order please contact us at email@example.com a member of our team will be delighted to help.
All of our Developmental Play Boxes and Subscriptions are delivered free of charge.
Your first Natural Baby Box will be hand packed and dispatched as soon as we receive your order.
For your convieniance we offer a subscription service. If you are a subscriber, payments will be taken on the 2nd of each month and your baby’s developmental play box will be dispatched every 3 months.
Our Developmental Play Subscription boxes are dispatched quarterly.
This is to allow enough time for you and your little one to fully enjoy the products and also to allow your little one time to meet their next developmental milestones.
When you subscribe to Natural Baby Box, we will take full payment for your first box, which will then be dispatched immediately.
Future subscription payments are taken monthly on the 2nd of each month. Your subscription will continue until you request to end your subscription. If you wish to cancel a payment, please ensure you do so before the 1st of the month. Gift boxes do not renew.
There is no obligation to subscribe. Many of our customers subscribe for their own convieniance, to avoid missing a milestone. They also benifit from saving £5 a box by joining our subscription community.
Please log in via Member log in, where you will be able to update and amend your delivery address, contact and payment details.
We would love to share our boxes internationally.
£7.50 will be added to your order for postage if you are outside the UK.
If you have any questions at all please send us an email and we will be happy to answer any of your enquiries.
Oh no! We are sorry to hear that you would like to cancel.
Please access your account via Member log in, where you will be able to cancel your plan. Alternatively send us an email before the 1st of a posting month and we can arrange to cancel your plan.
We will ensure that you continue to receive all the boxes that you have paid in advance.
We want you and your baby to love all of your gifts, play boxes and products. If for any reason you are not happy, please email us at;
Please let us know your name and reason for return within 30 days, please keep all original packaging.