FREQUENTLY ASKED QUESTIONS
What You Need to Know
We hope that we have managed to answer all your questions. However, if there is anything that you are unsure of, or simply want to say hello, send us an email to hello@naturalbabybox.co.uk.
All orders will be carefully packed, wrapped and dispatched within 1-2 days. (Monday – Friday)
All orders within the UK over £30 are free of charge.
Delivery outside of the UK will be added upon checkout.
SHIPPING COSTS
**FREE EXPRESS SHIPPING WITHIN THE UK**
Destination | Service | Delivery Time | Cost |
UK | Express | 1 day | Free |
Europe | Express Standard | 1-2 days 3-6 days | £25 £15 |
USA | Express | 2-3 days | £25.00 |
Australia | Express | 2-4 days | £30.00 |
Canada | Express | 2-3 days | £25.00 |
Rest of World | Express | 2-4 days | £40.00 |
Once your order has been dispatched you will receive an email with your order details and tracking information.
If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD)
Please ensure a valid email/phone number is entered in order to receive these updates.
We will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.
If you have any questions or need any support with your order please contact us at hello@naturalbabybox.co.uk a member of our team will be delighted to help.
We would love to share our beautiful boxes and products internationally.
Additional shipping charges added to your order for postage if you are outside the UK.
If you have any questions at all please send us an email and we will be happy to answer any of your enquiries.
We want you and your baby to love all of your gifts and products from Natural Baby Box. If for any reason you are not happy or need to make a return please email us at;
hello@naturalbabybox.co.uk
Please let us know your name and reason for return within 30 days. Please keep all original packaging.
(Customer will pay return shipping costs)
Do you need help with an order? Have a question for us? Or just want to say hello?
Pop over to our contact page or send us a message and we will get back to you as soon as possible.
hello@naturalbabybox.co.uk
Alternatively, you can reach out to us, via our social media channels, Facebook, Instagram and LinkedIn